Xbet Privacy Policy — How Your Information Is Protected

1 Introduction

Xbet (xbet.lc) is a leading online gaming platform in Bangladesh, operating under an international license. We believe that protecting your personal information is a fundamental right, and this Privacy Policy has been crafted with that right in mind.

This Privacy Policy explains how xbet collects your personal information, what it is used for, and how it is kept secure. By using our services, you consent to the processing of your information in the manner described in this Policy.

Xbet's Privacy Policy has been developed in compliance with the European General Data Protection Regulation (GDPR) and applicable international data protection laws. We are committed to full transparency and to keeping you informed about every use of your data.

2 What Information Is Collected

Xbet only collects information necessary to provide its services. No excessive or unnecessary data is gathered. We primarily collect the following:

In addition to the above, conversations with our support team may be recorded to help us improve our service quality.

3 How Information Is Collected

Xbet collects information through several methods, each conducted with your knowledge and consent. The main sources of data collection are:

• Registration Process: Information you provide directly when creating your account.
• KYC Verification: Documents uploaded during identity and address verification.
• Transaction Activity: Financial data automatically recorded during deposits and withdrawals.
• Site Usage: Browsing behavior tracked via cookies and analytics tools.
• Device Information: Device and connection information automatically collected from your browser or app.
• Support Contact: Information you share with us via live chat or email.

4 How Your Information Is Used

Xbet uses collected data for specific, legitimate purposes only. Information is never used beyond its original intent. The primary use cases are:

• Creating, managing, and securing your account.
• Processing deposit and withdrawal transactions.
• Meeting legal obligations — such as anti-money laundering (AML) verification.
• Managing responsible gaming tools effectively.
• Personalizing your platform experience based on your preferences.
• Detecting and preventing fraud, multiple accounts, and other misuse.
• Providing customer support and technical assistance.
• Keeping you informed about promotional offers and bonuses, with your consent.

5 Data Sharing Policy

Xbet does not share your personal information with third parties — though in limited circumstances this may be unavoidable. In such cases, strict non-disclosure agreements (NDAs) are maintained. Situations where data sharing may occur include:

• Payment Processors: Minimum necessary information to process transactions via bKash, Nagad, or Rocket.
• KYC/AML Service Provider: Accredited third parties for identity and age verification.
• Legal Authorities: Limited disclosure of information under court order or regulatory requirement.
• IT Infrastructure: Cloud hosting and server providers operating under strict NDAs.

Outside of the above situations, your information is never shared without your explicit consent. All third-party service providers are required to comply with xbet's privacy standards.

6 Data Security Measures

Xbet uses industry-leading technology and practices to keep your data secure. Our security framework includes:

• AES-256 Encryption: All stored data is protected with military-grade encryption.
• SSL/TLS Protocol: All communications on the site are conducted through encrypted channels.
• Two-Factor Authentication (2FA): An extra layer of security for logins and important transactions.
• Firewall & DDoS Protection: Server-level protection against cyberattacks.
• Regular Security Audits: Regular penetration testing conducted by independent third parties.
• Access Control: Only authorized personnel can access specific data.

7 Cookies & Tracking Technologies

Xbet.lc uses cookies and similar technologies to improve site functionality and enhance your experience. We primarily use three types of cookies:

• Essential Cookies: These cookies are essential for maintaining login sessions and core platform functionality. Disabling them will prevent the site from working properly.
• Analytical Cookies: Used to understand which parts of the site are most visited and to improve service quality. This data is collected entirely anonymously.
• Preference Cookies: To remember your language preference, theme settings, and similar choices.

You can disable analytics and preference cookies at any time through your browser settings. Please note that disabling essential cookies may limit the functionality of certain features on the site.

8 Your Rights

Under international data protection law, you have certain fundamental rights. xbet fully recognizes these rights and is committed to helping you exercise them:

• Right to Access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request corrections to inaccurate or outdated information.
• Right to Erasure: You may request deletion of your data under certain circumstances.
• Right to Restrict Processing: You may object to the use of your data for certain purposes.
• Data Portability: You can receive your data in an easily readable format.
• Withdrawal of Consent: You may withdraw consent for marketing communications at any time.

To exercise any of these rights, please contact our support team. We typically respond within 30 business days. Please note that due to legal obligations, some data may not be eligible for deletion before a specified retention period has elapsed.

9 Data Retention Period

Xbet does not retain any data longer than necessary. Retention periods vary depending on the type of information:

• Account Information: For the duration your account is active, and up to 5 years after closure (as required by law).
• Transaction Records: A minimum of 5 years, as required by financial regulations.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: Up to 2 years.
• Analytics Data: In anonymized form, for up to 1 year.

Once the retention period expires, data is securely deleted or fully anonymized.

10 Minors' Data

Xbet strictly does not serve anyone under the age of 18. We do not knowingly collect information from minors. Age is verified at registration and confirmed through the KYC process.

If we become aware that personal data from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

11 Policy Changes

Xbet reserves the right to update this Privacy Policy as needed. For significant changes, you will be notified in advance by email at your registered address, and a notice will be posted on the site.

Continued use of xbet after any changes takes effect will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

12 Contact

If you have any questions or complaints about this Privacy Policy, or wish to exercise your data rights, please contact us:

• Email: [email protected]
• Support: Use the live chat option on the site.
• Business Hours: 7 days a week, 24 hours a day.

We typically respond within 3 business days. Complex requests may take up to 30 days.